\u00a0\u00a0\u00a0 Bad (oh no!)<\/li>\n<\/ul>\nWe expect that improving the subjective rating options will be more beneficial when analyzing a customer’s experience.<\/p>\n
<\/h1>\n
We would like to represent these emotions as an icon set, but we are not quite sure which icons fit best. As such, we are conducting some tests on a few different ideas to try and see which representation is universal and globally accepted.<\/p>\n
We have already begun A\/B testing user’s preferences with faces and arrows in the lead, but we’d love to hear your thoughts firsthand. We hope to come to a final solution in December. To discuss more in-depth, or to weigh in with your own opinion, join the conversation on\u00a0Slack<\/a>,\u00a0Discord<\/a>, or the Official cPanel\u00a0subreddit<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"
cPanel’s support teams thrive\u00a0on customer feedback. We work hard to ensure that we are meeting our customer’s expectations and providing them with the best experience. That begins with us trying to understand our customer’s reactions to the support that we provide. The best means of doing that is via our feedback system. We’ve decided to […]<\/p>\n","protected":false},"author":77,"featured_media":65065,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[49],"tags":[],"class_list":["post-50741","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-products"],"acf":[],"yoast_head":"\nChanging up the Feedback System | cPanel<\/title>\n
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